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Refund and Cancellation Policy
Last updated: March 26, 2026
This policy has been prepared within the scope of Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
1. 14-Day Right of Withdrawal
As a consumer, you have the right to withdraw within 14 (fourteen) days from the subscription purchase date without giving any reason and without paying any penalty.
For the right of withdrawal to be valid:
- 14 days must not have passed since the purchase date.
- You must not have logged in to the platform or used any digital services.
- You must submit your withdrawal request in writing (email).
To exercise the right of withdrawal:
- Send an email to support@valdoroai.com with the subject "Right of Withdrawal".
- Include your name, registered email address and purchase date in your email.
- Your request will be evaluated within 3 business days at the latest.
2. Digital Content Exception
According to Law No. 6502, the right of withdrawal cannot be exercised if consumer consent is obtained before the delivery of digital content:
- If you have used subscription services after completing payment and accessing the platform, you cannot benefit from the right of withdrawal.
- Recording a dream, AI analysis or using any platform feature is considered service performance.
- For this reason, we recommend trying the free plan before purchasing.
Checking the "I have read the Distance Sales Agreement, I consent to the immediate delivery of digital content" box during purchase means you have accepted this.
3. Subscription Cancellation
Independent of the right of withdrawal period, you can cancel your subscription at any time:
- Go to your Profile page → Open the Subscription section → Click the "Cancel" button.
- The cancellation takes effect immediately; however, you retain access to all features until the end of the current period.
- No refund is made for the cancelled period (except for the right of withdrawal period).
- Auto-renewal is stopped, no charges will be made for the next period.
Cancellation = Your subscription ends at the period end. Full access continues during the period.
4. Refund Scenarios
Full Refund — Right of Withdrawal
Refund request within 14 days of purchase date without logging in or using any features.
Result: Full refund approved. Payment is refunded within 5–10 business days.
No Refund — Service Used
Subscription where login has been made, dreams recorded or features such as AI analysis have been used.
Result: No refund as digital content exception applies.
Technical Error Situation
Payment received but no access to platform was ever provided or service was interrupted.
Result: Full or partial refund may be provided after review. Please contact our support team.
Annual Plan — Cancellation
Annual plan purchased, right of withdrawal period passed and subscription cancelled.
Result: No refund for remaining period. Access continues until period end.
5. Refund Process
- Submit your refund request via email to support@valdoroai.com.
- Your request will be answered within 3 business days at the latest.
- When refund is approved, payment is transferred to your bank/card account within 5–10 business days.
- After approval, your Valdoro subscription is immediately terminated.
Contact
For refund and withdrawal requests, contact us:
VALDOROAI VERİ ANALİZİ LTD.ŞTİ.
Hobyar Mah. Cağaloğlu Yokuşu Sk. Cele Han No:19 İç Kapı No: 502 Fatih / İstanbul
Weekdays 09:00 – 18:00
Tax Office: HOCAPAŞA
Tax Number: 9221577343
MERSIS Number: 0922157734300001
Trade Registry Number: 1135542
Your Rights Are Protected
As Valdoro, we are committed to fully protecting the legal rights of our consumers and implementing a transparent service policy.